Voilà is an online grocery delivery service that brings full-basket supermarket shopping — fresh produce, meat, dairy, frozen, pantry, household and pharmacy — to your door, typically in same-day or next-day delivery windows. In this Voilà review by IdealOnlineBusiness.com, we cover the Voilà online experience, weekly flyer specials, family-pack pricing, click-and-collect option, substitution policies and how delivery fees stack up against Walmart Grocery, Instacart and Amazon Fresh. We focus on what’s good for weekly grocery hauls and which categories tend to win or lose on price and freshness.
Voilà offers same-day or next-day delivery in most service areas with timed 1-2 hour windows, so you can plan groceries around your day rather than waiting for an all-day window.
Voilà carries the same 30,000+ SKUs you’d find in a large physical supermarket — fresh produce, meat, seafood, dairy, frozen, bakery, pantry, household and pharmacy items — not a curated DTC subset.
The Voilà site honours the weekly grocery flyer, so loss-leader specials, multi-buy deals and seasonal promotions are reflected in your online cart.
Out-of-stock items can be auto-substituted with closest matches, refunded, or skipped — set your preference per item or at checkout.
Voilà also supports curbside click-and-collect at participating partner stores if you’d rather skip the delivery fee on smaller orders.
Save recurring shopping lists for weekly essentials, then re-order an entire week’s groceries in two clicks with substitution rules pre-applied.
Voilà integrates with grocer loyalty programs so you earn points (and redeem rewards) on online orders the same way you would in-store.
Voilà offers a freshness and quality guarantee — if produce, meat or dairy arrives below expectation, customer service refunds the item without a return shipment.
Voilà differs from Instacart and Amazon Fresh because it is operated as a direct supermarket online service, not a third-party shopper marketplace. These features matter most when comparing it to other grocery delivery options.
Watch independent reviewers and Voilà customers unpack real grocery hauls, comparing freshness, substitutions and pricing to in-store shopping and to competitors like Instacart.
Voilà combines Sobeys-grade grocery selection with same-day delivery in temperature-controlled vans and full integration with the Scene+ rewards programme. Features include personalised substitutions, recipe-led meal planning, the Voilà Pass annual subscription for unlimited delivery and contactless drop-off across all serviced Canadian regions.
Voilà is an online grocery service, so product prices match in-store supermarket pricing with weekly flyer specials honoured online. There is a $35 minimum order, and standard delivery fees vary by the time slot you book (shown on the booking page) with no hidden service fees. For frequent shoppers, the Voilà Delivery Pass unlocks unlimited free delivery. Prices below are taken directly from the official Voilà site (voila.ca) in Canadian dollars.
| Plan | Price | Details |
|---|---|---|
| Standard Delivery (Pay-as-you-go) | Varies by time slot | $35 minimum order; fee shown at booking; no hidden service fees, tipping optional |
| Anytime Delivery Pass — 1 Month | $9.99 / month | Unlimited free delivery 7 days a week |
| Anytime Delivery Pass — 6 Months | $54.99 ($9.16 / month) | Unlimited free delivery, billed every 6 months |
| Anytime Delivery Pass — 12 Months | $99.99 / year | 3-month free trial for new pass customers, then renews annually |
| Midweek Delivery Pass — 1 Month | $8.99 / month | Free delivery on Tuesdays, Wednesdays and Thursdays |
| Midweek Delivery Pass — 6 Months | $49.99 ($8.33 / month) | Midweek free delivery, billed every 6 months |
| Midweek Delivery Pass — 12 Months | $89.99 ($7.49 / month) | Best value midweek plan, billed annually |
Shoppers also earn Scene+ rewards points on orders. Voilà delivers in the Greater Toronto & Hamilton Area, Ottawa-Gatineau, Greater Montreal Area and Quebec City. Note: Prices and delivery fees may vary by region, time slot and current promotions — check voila.ca for the latest.
Voilà pricing typically matches in-store grocery prices on most SKUs, with weekly flyer specials honoured online. Delivery fees usually range from US$5 to US$10 depending on order size, time slot and distance, with free delivery thresholds (often around US$50-100) and discounted first-order promotions. Click-and-collect is usually free or a flat US$2-3. There may be optional service or bag fees, plus a customary US$3-7 driver tip on delivery orders. Voilà membership/subscription tiers (where available) typically unlock unlimited free deliveries above a threshold for around US$10-15 per month.
Here’s a quick summary of what shoppers consistently praise and criticize across Trustpilot, the App Store and Google Play reviews.
Based on our research of public Voilà reviews across Trustpilot, the App Store and Google Play, customers most often praise the produce quality, the convenience of scheduled delivery windows, and the familiar Sobeys and Safeway pricing carried over from in-store. Common criticisms centre on occasional substitutions, delivery slots filling up quickly in busy areas, and the minimum order threshold. Overall, Voilà tends to score well with shoppers who value a full-range online grocery experience with reliable next-day delivery.
I’ve used Voilà for weekly groceries for about 6 months. Fresh produce and meat arrive in good condition, the substitution rules work as advertised, and the weekly flyer specials are actually honoured online — that’s where I save the most. Delivery windows are usually accurate within 15 minutes and the driver-team is friendly. The subscription plan paid for itself by week 3 for my household.
If Voilà is not the right fit, popular grocery delivery alternatives include Instacart (third-party shopper across many chains), Amazon Fresh (Amazon-operated grocery), Walmart Grocery, Uber Eats Grocery, DoorDash Groceries, Shipt (Target-affiliated), Gorillas / Getir (rapid mini-mart delivery) and Misfits Market (discount/imperfect produce). Each varies on retailer coverage, freshness controls and delivery speed — pick the one matching your local availability and basket type.
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Top Rated Features
Quick answers to the most common questions Canadian shoppers ask before placing their first Voilà grocery order.
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