Tawk.to is a 100% free live chat and customer messaging platform that helps businesses engage website visitors in real time. It includes live chat widget, ticketing, knowledge base, chat history, and team collaboration features, all bundled without subscription fees. With over 5 million users globally and apps for web, iOS, Android, Windows, and Mac, Tawk.to is one of the most popular customer communication tools for SMBs and enterprises.
Embed unlimited live chat on your website with no subscription cost, unlimited concurrent chats, agents, and chat history retention.
Convert chats into support tickets, assign to team members, and track resolution status all from one unified dashboard.
Create searchable help articles, FAQs, and self-service documentation to deflect repetitive support questions automatically.
See who is on your site in real time, trigger proactive chat messages based on visitor behavior, time on page, or referral source.
Native iOS and Android apps let your support team respond to chats anywhere, with push notifications and full agent functionality.
Unlike almost every paid help desk, tawk.to does not charge per seat. You can add your whole team and keep unlimited chat history without hitting a plan limit, which is the main reason small businesses stay on it for years.
Saved shortcuts let agents answer repeat questions in a keystroke, and triggers can open a chat automatically when a visitor lingers on pricing or looks about to leave. Both are available on the free plan.
The software itself is free; tawk.to makes money on optional extras such as removing the tawk.to branding from the widget, AI assist, and hiring vetted chat agents to answer for you by the hour.
Tawk.to delivers an unmatched feature set for free, including live chat, ticketing, knowledge base, visitor monitoring, and mobile apps. Below is a breakdown of its key capabilities.
Watch these Tawk.to video reviews and setup tutorials to see the platform in action and learn how to deploy it on your website.
Tawk.to offers a comprehensive set of customer messaging services including live chat widget, ticketing, knowledge base, chat pages, and hired chat agents. The platform serves SMBs, e-commerce stores, SaaS, and enterprises looking for a free, robust customer communication solution.
Tawk.to offers a tiered pricing model designed to fit users from individuals to enterprises. All paid plans include core Tawk.to functionality, with higher tiers unlocking advanced features and higher usage limits. Pricing below reflects standard list pricing — visit Tawk.to for current discounts and seasonal offers.
Forever free live chat with unlimited agents, customizable widget
Hide tawk.to branding from your chat widget
Outsource live chat agents on demand
Add video calls, voice calls, and screen sharing
Note: Annual billing typically unlocks the deepest discounts. Free trials and money-back guarantees are available on most plans — check Tawk.to‘s current promotions before subscribing.
Here’s a quick summary of what users consistently praise about Tawk.to and where it has room to improve, based on aggregated user reviews from G2, Trustpilot, and Capterra.
Pros
Cons
Tawk.to is one of the best free live chat tools available, offering unlimited agents, visitor monitoring, ticketing and a knowledge base at no cost. Its optional paid add-ons — like removing branding or hiring agents — keep things flexible without forcing a subscription. For small businesses and websites that want powerful live chat on a budget, Tawk.to delivers outstanding value.
If you are evaluating other live chat options alongside Tawk.to, popular alternatives include LiveChat, Intercom, Drift, Zendesk Chat, and Crisp. Each offers different strengths in pricing, automation, and integrations.
tawk.to is a free live chat and ticketing platform used on millions of websites, aimed at small businesses that want to talk to visitors without paying per agent. This section answers the questions we get asked most about whether tawk.to is really free, what the paid add-ons cost, and how it compares to other live chat tools.
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