JivoChat is an omnichannel business messenger and live chat platform that unifies website chat, WhatsApp Business, Facebook Messenger, Instagram, Telegram, email, and phone calls into a single agent workspace. Built for small and mid-market businesses that want a single inbox for customer conversations without enterprise-tier pricing, JivoChat combines a customizable website widget, mobile apps, chatbots, and CRM integrations. Since 2012 it has been used by over 300,000 businesses worldwide and runs a freemium tier so teams can start conversing with visitors in minutes.
One agent console consolidates website chat, WhatsApp, Instagram DMs, Facebook Messenger, Telegram, Apple Business Chat, email, and SIP phone calls.
No-code widget builder with brand colors, proactive invitations, visitor typing preview, file sharing, and mobile-optimized design.
Contact records, lead tags, internal notes, and conversation history let support and sales teams use JivoChat as a lightweight CRM.
Drag-and-drop chatbots qualify leads, answer FAQs, and hand off to agents with context preserved across channels.
See who is on your site right now, their journey, and fire proactive chat invitations based on time, page, or UTM source.
Native iOS and Android apps let agents answer chats on the go with full history, notifications, and canned responses.
Connect Zapier, Pipedrive, HubSpot, Salesforce, Shopify, WordPress, Magento, PrestaShop, and Google Analytics in a few clicks.
Track activity, pipeline health, win rates, and rep performance. Call coaching features let managers listen, whisper, or barge on live calls.
JivoChat’s edge for growing businesses is omnichannel scope at a small-business price. The free tier covers five agents on website chat, and the Professional tier unlocks full omnichannel, chatbots, and integrations at under $19/agent/month — a fraction of Intercom or Zendesk. The Russian-origin platform also supports strong localization in 20+ languages.
Watch JivoChat from widget install to omnichannel routing — covering WhatsApp and Instagram connections, chatbot setup, agent workflow, and CRM integrations.
JivoChat offers a free Basic plan and one paid Professional plan billed per-agent. Larger teams move to Enterprise pricing with custom quoting. All plans include omnichannel inbox, mobile apps and integrations.
Pricing per jivochat.com 2026 published rates.
JivoChat is consistently well reviewed on G2 and Capterra (we do not quote aggregate scores we have not verified). Reviewers highlight the visual monitoring, the generous free tier, and the depth of omnichannel in a single license, though native English support can lag behind its core Russian and Portuguese markets.
If JivoChat doesn’t fit your budget or workflow, the closest alternatives worth comparing are LiveChat, Tidio, Tawk.to, Intercom. Each overlaps with JivoChat on core features but differs in pricing model, integrations, or target user persona.
Tawk.to is a completely free live chat and customer messaging platform that lets businesses monitor and engage visitors on their websites in real time. In this Tawk.to review by IdealOnlineBusiness.com, we look at its pricing, features, real user ratings, and ease of use based on public G2, Capterra, and Trustpilot reviews. Whether you run an e-commerce store, SaaS business, or service company, Tawk.to provides unlimited chat, agents, and history at no cost, with optional paid add-ons.
Our analysis of Tawk.to live chat reviews shows the platform is widely loved for being genuinely free, easy to install, and feature-complete for small businesses. It holds a 4.6/5 rating on G2 with 300+ reviews and 4.6 on Capterra with thousands of reviews. Users call out the unlimited agents, knowledge base, mobile apps, and customization, while some flag occasional notification delays. For businesses wanting a robust free live chat platform, Tawk.to is hard to beat.
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Common questions from support, sales, and ecommerce teams evaluating JivoChat for website chat and WhatsApp Business.
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