CallHippo is a cloud-based business phone system (VoIP) built for sales, support, and customer-service teams that need a fully functional virtual call centre without the cost or complexity of traditional telephony hardware. Setup takes minutes — pick a local or toll-free number in 50+ countries, invite agents, and start making and receiving calls from the browser, desktop app, or mobile.
Beyond basic calling, CallHippo bundles a power dialer, smart switch (call routing), IVR, call recording, voicemail transcription, call analytics, and integrations with CRMs like HubSpot, Pipedrive, Salesforce, and Zoho. AI features include conversation intelligence, sentiment analysis, and automated coaching — useful for sales teams scaling outbound and support teams improving CSAT.
Buy local, toll-free, mobile, or vanity numbers in 50+ countries and use them from anywhere — no SIM cards, no carrier contracts, no extra hardware.
Upload a CSV of leads and the power dialer queues, dials, and pauses between calls automatically — typical outbound SDRs see 3–4x more conversations per hour.
Smart Switch detects carrier issues and automatically routes calls through the best-performing carrier in real time, reducing dropped calls on international routes.
Build multi-level IVR flows to route inbound callers to the right team or queue with custom greetings, business-hours rules, and overflow handling.
Record every call automatically with cloud storage and searchable transcripts; voicemail-to-text routes missed-call transcripts to email or Slack.
AI-powered call analysis surfaces objections, keywords, sentiment, and talk-listen ratios — helpful for coaching reps and tuning sales scripts.
Native integrations with HubSpot, Salesforce, Pipedrive, Zoho, Freshdesk, Intercom, Zendesk, and Slack — calls and notes log automatically against the right contact.
Live dashboards show call volume, talk time, missed calls, agent performance, and queue wait times — useful for ops managers running sales floors or support desks.
CallHippo combines virtual phone numbers in 50+ countries, a power dialer, smart call routing, IVR, call recording, voicemail-to-text, real-time call analytics, AI conversation intelligence, and 100+ CRM and helpdesk integrations. Higher tiers add automatic call distribution, predictive dialing, advanced reporting, and CallHippo AI features for sentiment analysis and conversation coaching.
Hand-picked CallHippo walkthroughs and independent reviews covering setup, virtual numbers, power dialer, and AI features.
CallHippo serves a few core team workflows — most customers come for outbound sales calling, inbound support, or international business numbers.
CallHippo offers four user-per-month tiers plus add-ons, with a 10-day free trial (no credit card needed). Prices below are from callhippo.com/pricing (annual billing, USD per user per month for the US/CA region). Standard monthly billing is higher.
$0/user/month. Includes 1 free phone number, voicemail, click to dial, business hours, SMS/MMS, WhatsApp Business API, 2FA, and desktop & mobile apps. Note: the free Basic plan is free for the first 6 months, after which you upgrade to Starter to continue.
$19/user/month (annual). Everything in Basic plus unlimited minutes (landline & mobile), forward to device, ring all devices, AI Global Connect, 100 SMS, free omnichannel inbox, basic analytics, and 50+ integrations (Zapier, Slack, Webhook). Best for small teams.
$30/user/month (annual). Everything in Starter plus call recordings, multilingual IVR, call distribution, custom greetings, 500 SMS, AI voicemail transcription, lifetime call logs, role-based access, and CRM integrations (HubSpot, Salesforce, Pipedrive, Zoho). The most popular tier.
$45/user/month (annual). Everything in Professional plus smart DID routing, multilevel IVR, call blocking, holiday and CRM-based VIP routing, 1,000 SMS, SSO, custom integrations, dedicated account manager, personalized onboarding, and 24×7 phone support. Built for advanced operations.
Enterprise is custom-quoted (minimum 50 users) with SLA, custom reports, and CallHippo AI included. Optional add-ons include Call Scribe and Dashboard User ($15/user/month each), CNAM setup ($100 one-time), Spam Watch ($3/number/month), and an AI coaching add-on (~$100/user/month).
On G2, CallHippo holds a 4.4/5 average across 600+ reviews, with users frequently praising the power dialer, CRM integrations, and the breadth of international numbers (source: G2.com/products/callhippo). Capterra reviewers (4.3/5 average across 400+ reviews) call out the ease of setup and the responsive support team. The most common critique across review sites is call quality on certain international routes and add-on costs adding up at scale.
The power dialer alone made CallHippo worth it for our outbound team. SDRs jumped from 60 dials a day to nearly 200, and CRM logging into HubSpot is automatic. Smart Switch genuinely helps on our India-US routes where we previously had dropped calls.
We use CallHippo for inbound support with an IVR routing tier-1 to our overnight team. Setup took two hours and call recordings have become a core part of our QA reviews. Pricing is fair for a 12-agent team; analytics could be deeper without paying for Ultimate.
Started with the Basic free plan to validate the workflow, upgraded to Professional once we hired three SDRs. CallHippo AI flags objection patterns that helped us rewrite our call openers in week two. Voice quality on European routes is good; African routes are hit or miss.
If CallHippo isn’t quite the right fit, these business phone alternatives are commonly compared:
Common questions before signing up for CallHippo.
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