eDesk is an AI-powered customer support helpdesk built specifically for eCommerce. It unifies Amazon, eBay, Shopify, WooCommerce, Etsy, Walmart, email, live chat, social, and SMS into one inbox, surfaces order data alongside every ticket, and uses HandsFree AI to auto-resolve common questions so agents can focus on complex cases.
eDesk is the only helpdesk engineered from the ground up for online sellers, marketplaces, and D2C brands, with workflows that match how eCommerce support actually runs.
HandsFree AI auto-resolves 30 to 70 percent of repetitive tickets using your brand voice, knowledge base, and order data so your team handles only the issues that need a human.
Connect Shopify, Amazon, eBay, Walmart, Etsy, WooCommerce, Magento, BigCommerce, Klaviyo, and 200+ more tools with one-click native connectors.
Every ticket shows the customer order, shipping status, tracking, payment, and refund history right beside the message so agents never tab between apps.
A unified inbox with automated routing, priority flags, and collision detection so two agents never reply to the same ticket.
Stay compliant while growing reviews on Amazon, eBay, and Trustpilot with automated, rule-based review request campaigns.
eDesk Chat and the built-in AI chatbot capture visitors, qualify questions, and hand off to agents with full context.
Custom SLAs per channel, agent performance dashboards, CSAT tracking, and response-time analytics out of the box.
eDesk combines a multichannel inbox, AI automation, eCommerce integrations, and review growth tools into a single platform purpose-built for online retailers and marketplaces.
Watch eDesk product demos, AI HandsFree walkthroughs, and multichannel inbox tours to see how the platform unifies Amazon, Shopify, and eBay support in one place.
eDesk is a marketplace-focused customer-support platform. Pricing is per agent and billed annually (monthly billing adds about 20%). Every plan includes the AI Agent; automated AI resolutions are billed at €0.99 each.
Verified G2 and Capterra reviews from eDesk users – Amazon sellers, Shopify merchants, and eCommerce support teams who switched from Zendesk, Gorgias, Freshdesk, and Help Scout.
Moving from Zendesk to eDesk cut our response time in half. The order info panel means my agents do not have to tab between Shopify, ShipStation, and the help desk to answer a refund question. HandsFree AI handles the obvious where-is-my-order tickets and my team focuses on real issues.
If eDesk does not fit, popular alternatives include Gorgias, Zendesk, Freshdesk, Help Scout, Zoho Desk, and Re:amaze. Each has its own trade-offs around eCommerce integrations, AI, pricing, and team size.
Common questions about eDesk pricing, AI features, marketplace integrations, and how it compares to Gorgias, Zendesk, and Freshdesk.
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