ChatBot.com is a no-code visual chatbot builder by LiveChat for sales, support, and lead-generation automation. In this ChatBot review by IdealOnlineBusiness.com, we examine its drag-and-drop story builder, AI training capabilities, native integrations with Shopify and WordPress, and human-handoff to LiveChat agents.
The platform offers a visual scenario builder, GPT-powered training on your own knowledge base (URLs, PDFs, sitemaps), 30+ integrations, and seamless escalation to human agents. Across G2 and Capterra reviewers consistently praise the visual builder usability and the depth of LiveChat integration as the top reasons to choose ChatBot over Tidio, Intercom, or Drift.
Drag-and-drop canvas where you connect intents, conditions, and responses without writing any code.
Train the bot on URLs, PDFs, and sitemaps. AI auto-suggests responses to common queries based on your content.
Built by LiveChat — bots seamlessly hand conversations to human agents when escalation is needed.
One-click Shopify install adds pre-built scenarios for cart abandonment, order tracking, and product Q&A.
Native WordPress plugin lets you embed the bot on any site with a few clicks.
Pre-built integrations with Slack, Messenger, Zapier, HubSpot, Mailchimp, and 30+ other tools.
Conversion funnels, deflection rates, missed-intent gaps, and per-scenario performance metrics.
Bot can detect visitor language and respond in 30+ languages out of the box.
ChatBot by Text packages a no-code visual builder, AI Assist (ChatGPT integration), multichannel deployment, native LiveChat handover, and analytics into one all-in-one bot platform for SMBs and ecommerce.
Watch real ChatBot walkthroughs covering the visual flow builder, AI Assist powered by ChatGPT, multichannel deployment to Messenger and websites, and full beginner-to-pro builds for SaaS and ecommerce stores.
ChatBot offers a full suite of conversational AI services — from a no-code visual flow builder and ChatGPT-powered AI Assist to multichannel deployment, native LiveChat human handover, pre-built templates, open API integrations, and conversation analytics.
Essential Plan — $19/user/month (billed yearly, or $25 monthly): 1 AI Agent, 10 AI resolutions, all channels (web, Messenger, Slack, Shopify), inbox and ticketing, workflow automation.
Growth Plan — $79/user/month (billed yearly, or $99 monthly): 10 AI Agents, 200 AI resolutions, chat supervision and takeover, summaries, unlimited chat history, team reports.
Enterprise — Custom pricing: Custom AI agents, dedicated account manager, SSO and audit logs, white-label widget, SLAs, and SOC 2 Type 2.
14-day free trial, no credit card required.
Here’s a quick summary of what users praise and criticize across G2 and Capterra reviews of ChatBot.
What real users say
ChatBot is well reviewed on G2 and Capterra. We are not quoting the scores, because we cannot verify them at the moment you are reading this, so check those listings for current figures.
ChatBot.com is a strong visual builder, but several alternatives are worth considering. Tidio combines live chat plus chatbot in a single product at lower price tiers. Intercom is the enterprise-grade alternative with deeper customer-messaging tooling. Drift focuses on conversational marketing and ABM. ManyChat dominates Messenger marketing. For pure AI assistants, Botpress and Voiceflow offer more developer flexibility. Choose ChatBot when you want LiveChat-tier visual building plus easy AI training without writing code.
Here are answers to the most common questions about ChatBot to help you decide if it is the right chatbot platform for your sales and support needs.
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