EKM is a UK-based all-in-one ecommerce platform that has been helping small and medium businesses sell online since 2002. The platform is known for its hands-on Account Manager service, where every paid customer is paired with a real person who guides them through store setup, design, and ongoing growth. According to EKM reviews on Trustpilot and Reviews.io, store owners highlight the personal account management, the wide library of UK-friendly payment integrations, and the simple drag-and-drop store builder. EKM is built for UK and European retailers who want a hosted ecommerce platform with high-touch support, rather than going it alone with a global self-service tool.
Build a complete EKM store visually with drag-and-drop sections, blocks and pre-styled product layouts.
Choose from hundreds of mobile-responsive design themes and customise typography, colours and layouts.
Sell on EKM, eBay and Amazon at the same time with central inventory and order management.
Run on-page SEO, email blasts, discount codes and abandoned cart recovery from one dashboard.
Accept Visa, Mastercard, Apple Pay, PayPal and Klarna with UK-native, EKM-vetted payment processors.
Recover lost sales automatically with built-in abandoned cart email sequences and discount triggers.
Get a UK-based Account Manager who reviews your store, suggests improvements and helps you increase sales.
Sell internationally with multi-currency display, multi-language storefronts and per-region tax handling.
EKM packages a complete UK-friendly ecommerce platform into one tool. You get a drag-and-drop store builder, hundreds of customizable design themes, full product catalog management, multi-currency support, multi-channel selling across eBay and Amazon, integrated UK couriers, marketing tools, abandoned cart recovery, dedicated SSL, daily backups, and a personal Account Manager assigned to every paid customer. According to EKM reviews on Trustpilot and Reviews.io, store owners most often call out the human support, the UK payment gateways, and the marketing automation built in.
If you prefer to learn by watching, EKM has a UK-focused library of tutorials on YouTube from both the official EKM channel and independent reviewers. These walkthroughs cover how to set up your store, choose a design theme, add products, configure UK couriers and payment gateways, and start selling on eBay and Amazon from EKM. IdealOnlineBusiness.com recommends watching at least two of the beginner tutorials below before paying for a plan, so you can see the store builder, support, and marketing tools for yourself before committing.
EKM offers a hosted, UK-friendly ecommerce service with an in-house design studio, a personal Account Manager, and tightly integrated UK couriers and gateways. The platform handles all hosting, security, and PCI compliance, freeing store owners to focus on products and marketing. EKM reviews on Trustpilot and Reviews.io repeatedly call out the human support, the UK-native payment options, and the marketing automation built in. Whether you run a small craft store or a growing multi-channel ecommerce brand, EKM scales the hosting plan, design service, and Account Manager attention to match.
What do real users say about EKM? IdealOnlineBusiness.com gathered EKM reviews from Trustpilot, Reviews.io and ecommerce comparison sites for a balanced picture. The reviews below highlight the human UK-based support, the personal Account Manager, and the common complaints around higher monthly cost vs DIY platforms and the dated parts of the back-office. Together they should help you decide whether EKM is the right ecommerce platform for your UK store.
Here is an honest look at where EKM stands out and where it falls short, based on user feedback across Trustpilot and ecommerce communities.
While EKM leads on UK ecommerce with personal Account Managers in 2026, alternatives may suit specific use cases better. Shopify is the strongest direct global competitor for self-service ecommerce. BigCommerce offers similar features with no transaction fees. WooCommerce on WordPress is a popular open-source alternative. Wix and Squarespace are great for design-led smaller stores. For UK-specific needs, Visualsoft and Shopline are also worth comparing.
Top Rated Features
Top Rated Features
Below are the most common questions about EKM pricing, the free trial, courier integrations, payment gateways and the dedicated UK Account Manager service.
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