Trip.com is one of the world’s largest online travel agencies, operated by Trip.com Group (parent of Ctrip and Skyscanner). It aggregates flights from 460+ airlines, more than 1.4 million hotels, plus trains, car rentals, airport transfers, attractions, and tours across 200+ countries — all on a single multilingual platform with 24/7 multi-language customer support.
Where Western OTAs like Expedia and Booking.com focus mostly on Europe and North America, Trip.com’s biggest strength is Asian travel — particularly trains in China, Japan, and South-East Asia, plus domestic-only Asian airlines that don’t list on the global GDS. Combined with a generous loyalty programme (Trip Coins), regular flash sales, and price-match guarantees, it has become a go-to for international travellers booking complex multi-country itineraries.
Search and book flights on full-service carriers, low-cost airlines, and Asian carriers that often aren’t listed on Western OTAs. Multi-city and round-the-world itineraries are well supported.
From budget hostels to 5-star resorts across 200+ countries, with verified user reviews, photo evidence, and a price-match guarantee on many bookings.
Best-in-class train ticketing for China, Japan, South Korea, and growing European coverage — Trip.com is one of the easiest ways to buy China high-speed rail tickets from outside the country.
Compare car rentals across 200+ countries and pre-book private airport transfers (English-speaking drivers, fixed price) — particularly useful in markets where local taxi apps are unfamiliar.
Skip-the-line tickets, day tours, theme parks, and experiences — particularly strong inventory in China, Japan, Thailand, and Singapore where Trip.com has on-the-ground partnerships.
Every booking earns Trip Coins that can be redeemed for discounts on future bookings. Members get tier-based upgrades on hotel rates, room upgrades, and priority support.
Live customer support is available 24/7 in 19+ languages via phone, chat, and email — a meaningful advantage when something goes wrong on an international trip.
Many hotel bookings include free cancellation up to a specified date, and Trip.com offers a price-match policy on qualifying bookings if you find the same room cheaper within 24 hours.
Trip.com bundles flight, hotel, train, car-rental, airport-transfer, attraction-ticket, and package-deal bookings in one app. Features include price-tracker alerts, instant booking confirmations, 24/7 multi-language support, a price-match policy on hotels, free cancellation on many rates, and a Trip Coins loyalty programme. The mobile app adds real-time flight notifications, e-boarding passes for select carriers, and integrated translation.
Hand-picked Trip.com walkthroughs and independent reviews covering booking, pricing, and customer support experiences.
Trip.com covers most major travel booking categories, with particular strength in Asian destinations.
Trip.com doesn’t sell subscriptions — it’s a free-to-use travel booking platform that earns commissions from travel suppliers. Prices vary by destination, date, and supplier. Below is how Trip.com’s pricing works in practice (verified on trip.com).
$0/month. Browsing, searching, comparing, and booking flights, hotels, trains, cars, and attractions on Trip.com is free. You only pay for the underlying travel product you book, plus any service fees disclosed at checkout.
$0 to join. Trip.com Rewards is the loyalty program: guests get basic rewards, while free registered members unlock extra Trip Coins and additional travel perks. Trip Coins are earned on eligible bookings and redeemed against future bookings.
Earn Trip Coins on most eligible bookings and redeem them for discounts on future bookings. Members receive more exclusive rewards and travel perks than non-members, with the value depending on what and how often you book.
Custom pricing — varies by region. In select markets Trip.com partners with banks on co-branded credit cards (elevated rewards, travel insurance, lounge access) and offers optional paid memberships such as Trip Plus with instant hotel discounts and premium support.
Trip.com holds a 4.6/5 average on Trustpilot from 400,000+ reviews, making it one of the most-reviewed travel platforms online (source: Trustpilot.com/review/trip.com). Reviewers consistently praise the breadth of Asian inventory, the multi-language support, and the mobile app experience. App-store reviews on both iOS and Android average 4.7/5+. The most common critique across review sites is slow refund timelines on cancelled bookings and occasional service fees on flights that can be higher than booking direct with the airline.
I have booked over 30 trips on Trip.com in the last two years — primarily China high-speed rail, Japan domestic flights, and Singapore hotels. The train booking experience is far smoother than buying via 12306 or JR West directly when you don’t read the local language. Trip Coins discounts have added up to several free hotel nights.
For complex multi-city itineraries between India, the UAE, and Southeast Asia, Trip.com’s flight options have consistently beaten Booking and Expedia. Customer service via WhatsApp resolved a missed-connection rebooking in 20 minutes — impressive. Service fee on one ticket was a bit higher than booking direct, so I always cross-check.
The mobile app is excellent — e-boarding passes for AirAsia and several Chinese carriers, integrated translation, and real-time flight notifications. The attractions section saved me hours pre-buying skip-the-line tickets in Tokyo and Bangkok. Refund timeline on a cancelled hostel was slow (around 3 weeks) — the only complaint.
If Trip.com isn’t the right fit for your trip, these alternatives are commonly compared:
Common questions before booking on Trip.com.
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