LiveChat Reviews

OVERVIEW

LiveChat is a simple way to provide customer service. It may be incorporated into any website without difficulty, making it a viable option. In over 31,000 businesses of various sizes across 150 countries, LiveChat has been used to increase satisfaction and sales results. If you want to increase your satisfaction rate as well as your sales results online, LiveChat may do that!

What is LiveChat?

LiveChat is the best live chat app for your website to capture leads and close deals quickly. Having LiveChat on your site means that visitors can contact you with any questions, and receive an answer from one of their verified agents in just a fraction of a second!

Interface And In Use

In the messaging interface, you can see all your queued and currently active chats, just like in Facebook Messenger. You can now focus on one chat at a time.

On the right side, you can see information about customers who are contacting you, including their platform and whether or not they have visited certain parts of your website.

Real LiveChat is a website visitor chat app that enables real-time chat with real people. You get in touch with any individual visitor and personalize their message based on where they’ve been exploring, for example by adding tags available quickly within Canned Responses. You also have access to these tags at any point during this chat so that when it’s archived later down the line there won’t be anything missing from it.

LiveChat Feature

The chatbox of this platform is very versatile.
You can share files, provide link buttons and schedule meetings on calendar, With LiveChat, you are also able to allow agents from different departments to handle customer chats seamlessly which helps with the efficiency of your business.
With LiveChat, you can chat with customers on all of your business’s platforms. You can use it on multiple websites and live chat mobile apps. It also lets you import messages from Facebook Messenger, email messages, text message conversations-and Apple Business Chat conversations into Livechat to make customer support easier for yourself.
LiveChat does a great job of keeping customer support consistent and professional over time. The software comes with a few premade surveys to send after each chat, as well as several premade ones for Team and Business users to create custom ones. There are many reports available which show how long it takes agents to respond, whether they lead to more conversions or not.
Business users also enjoy the ability to schedule agent based on previous chat data to predict how many agents they will need on hand for an upcoming web spike.

LiveChat Pricing

The Starter plan costs $16 per agent per month (paid annually) and comes with 60 days of chat history. The most important limitation is that you can only save 60 days’ worth of chat data. You also miss out on some reporting and customisation options.

The Team plan, which unlocks unlimited archiving, tagging, and file sharing in your chatbox, costs $33 per month and lets you monitor your support activity and identify customer pain points.

The Business plan, which has a monthly fee of $50 and have SMS messages from your chatbox, as well as more comprehensive reporting. You can also add a single sign-on to the Business plan for an additional $20 per agent.

You can also try 14 days free trial for the team plan.

Starter

Team

Business

$16

Per agent/ month

$33

per agent/ month

$50

Per agent/ month

60-day chat history
Basic widget customization
Ticketing system
Data security

Unlimited chat history
Full widget customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings

Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler

How Secure is LiveChat?

LiveChat’s high-security standard has 256-bit SSL encryption. This provides a safe and secure conversation for sensitive user data. Verification layer increase the security standard that benefits both users and agents.

LiveChat Support

The product is not too difficult to install, but support is critical for any company’s success. When you click the LiveChat button, you can also use the online live chat and 24-hour email support.

The Help Centre is the best in the business, as expected. The LiveChat Community on the other hand is available in multiple languages, so it can be used in different languages but its customer service will only be available in English.

Livechat Competition

SnapEngage is is a close competitor to LiveChat. This company offers the same multi-channel support as LiveChat and also carries HIPAA compliance if you purchase an enterprise plan (available only through the Livechat Enterprise package).

However, we believe that most users will get better value from using Livechat since it has more features than SnapEngage. In addition to SMS messaging, which costs extra on SnapEngage, they also do not offer 24/7 customer service.

Pros

I am happy with LiveChat. It does what it’s supposed to do, and is a great product for professional websites.
It has been a helpful tool for connecting with customers and prospects.
It is simple to use just like other messaging apps.
Their platform provides us with a great communication opportunity, and the most enticing thing is that they generate leads and engagement in your business.

Cons

When the lag is really bad, it can cause wait times to the customer, and they have to wait longer.
Sometimes it can be difficult to explain the situation over live chat, and sometimes resolving the problem is a little more complicated.