Solutionreach is a patient relationship management (PRM) platform used by 50,000+ dental, optometry, medical and veterinary practices to automate appointment reminders, two-way patient texting, online scheduling, recall outreach, intake forms, surveys and reputation management. It integrates with 80+ practice management systems, reduces no-shows by 30%+ on average, and consolidates the patient communication stack into one billable subscription.
A HIPAA-aligned texting inbox lets staff respond to patients from their workstations or phones, with smart routing, canned replies and full audit logs.
Multi-channel SMS, email and voice reminders with confirmation tracking — practices typically see a 30%+ reduction in no-shows after rollout.
Patients book, reschedule or cancel appointments online with real-time provider availability, intake routing and automatic schedule writes back to the PMS.
Surface lapsed patients automatically and run text/email recall flows that pull them back to the chair, with measurable revenue per re-booked appointment.
Patients complete consents and medical history on their phone before the visit; signed PDFs sync into the patient chart so front-desk paper goes away.
Solutionreach asks happy patients for Google and Healthgrades reviews automatically, intercepts negative feedback, and surfaces sentiment dashboards.
Post-visit surveys and Net Promoter Score tracking expose service issues per provider, location or visit type — backed by exportable reporting.
Native integrations with Dentrix, Eaglesoft, OpenDental, Dolphin, Compulink, Crystal PM, Henry Schein One, AVImark, Cornerstone and many more.
Solutionreach replaces a patchwork of texting, reminder, scheduling, intake form and review-request tools with one PRM that integrates directly into the practice management system — keeping the front desk on one screen instead of five.
These four short walk-throughs show Solutionreach in real practice workflows — automating appointment reminders, two-way texting, online scheduling, and running a recall campaign for lapsed patients.
Solutionreach is more than a reminder tool — it is the patient relationship platform that powers communication, scheduling, reputation and recall for the largest dental and optometry groups in North America.
Solutionreach prices on quote-only annual contracts that vary by practice type, number of providers, locations and integrations. Below are typical SMB ranges based on public reseller and partner pricing pages; expect a custom quote for multi-location or DSO/MSO deals.
Single-location SMB practice: appointment reminders, two-way texting, basic online scheduling, recall and review requests — typical entry tier.
Adds digital intake forms, advanced reporting, group conversations and additional automation templates — sweet spot for growing practices.
Includes patient surveys, NPS, advanced reputation management and dedicated CSM — built for high-volume single-location practices.
Quote-based pricing for multi-location practices, DSOs and MSOs, with cross-location reporting, central admin and group billing.
If you are weighing Solutionreach against other patient communication platforms, the closest alternatives are Weave, Lighthouse 360, NexHealth, RevenueWell and Modento. Weave is the closest direct competitor with built-in phones; Lighthouse 360 is dental-focused; NexHealth is API-friendly; RevenueWell and Modento round out the dental-focused field.
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Top rated Features
Below are the most common questions about Solutionreach, covering pricing, features, alternatives, and whether it is the right fit for your team.
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